Contact
Talk to a human.
Firedrill is run by people who answer their own email. No ticket deflection, no chatbot maze.
Support
info@runfiredrill.comQuestions about backups, drills, restores, or your account. Include your project name if it's about a specific database.
We aim to respond within one business day; drill-failure questions get priority.
Security
info@runfiredrill.comReport a vulnerability or ask about our security practices. We take reports seriously and respond to every one.
Please include reproduction steps. See our security page for what we practice ourselves.
Sales & partnerships
info@runfiredrill.comLarger fleets, agencies managing client databases, or platform partnerships.
Tell us roughly how many databases and their sizes — it makes the first reply useful.
Something failing right now? Check your alerts feed first — every backup failure and drill failure is recorded there with the exact error. Then email support with the project name and we'll dig in.